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IF I DON'T HAVE A PAYPAL ACCOUNT.HOW CAN I PAY?

1.

Select your cart and click "check out". Fill in your shipping information and click "complete order".

2.
In the pop-up window, click on the location on the image below.

3.
Choose your bank country.

4.
Now you can use credit cards to pay.

5.
Last Tip:
Do you want to use this credit card to create a paypal account?
According to your needs, choose yes or no.

6.
Successful payment.

[IMPORTANT] - DELAY IN SHIPPING UNDER THE IMPACT OF COVID-19

We truly appreciate your interest and are grateful for the trust you have placed in our service. We were privileged to have the opportunity to serve you!
We hope you have been doing well lately!

In the complicated situation of COVID-19 pandemic spreading globally, like many other businesses, we are experiencing difficulty in the shipping process. Despite the highly-increased shipping cost and the efforts we made to work closely with partner postal operators to move items as quickly as possible, delays are inevitable due to the restricted traffic and stricter Customs checking process. Standard shipping time may be longer than usual, around 21 – 25 business days for the US and 25 – 30 business days for the others at the latest. We sincerely apologize for this inconvenience and plead for your sympathy and patience for this.  

Besides, our customer services are still available to answer any questions you may have and support to solve your problems at our best. Should you need help, please contact us via our support email:hugloves@inspire-uplift.com.
Thank you for your understanding! Stay safe.

Terms of Use

TERMS OF SERVICE

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OVERVIEW

This website is operated by HONGKONG SHANSHENG GROUP CO., LIMITED and BUMPERR Limited. Throughout the site, the terms “we”, “us” and “our” refer to hugloves.com. hugloves.com offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over hugloves.com networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to displ

GOVERNING LAW

When completing your purchase, a billing statement including ‘hugloves.com’ and the country code such as 'HK’,'UK’, etc. would be displayed on the  payment page and/or your card statement.

All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing statement and are governed by the Local Law.

HONGKONG SHANSHENG GROUP CO., LIMITED

RM18.27/F HO KING COMM CTR 2-16 FAYUEN ST MONGKOK KLN HONGKONG

Return Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since the date of delivery, unfortunately, we can’t offer you a refund or exchange.

We accept returns on products which were shipped out by us and the item is defective due to an error on our end (e.g. wrong item, damaged or faulty).

Return with Full Refund Eligibility does not include cases which are NOT of hugloves Store error, such as;

  • BUYER MISTAKE on purchasing item color, description or quantity, or any other Buyer error. 
  • Items past the 30-day warranty period (since delivery).

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items


To complete your return, we require a receipt or proof of purchase. Please contact our support team via hugloves@inspire-uplift.com for more information.

 

Please be informed that you are responsible for paying for your own shipping costs for returning your item.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hugloves@inspire-uplift.com.

 

Cancel order

You can only cancel your order in the date of purchase. Please be informed that a management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.


Exchanges (if applicable)


We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email at hugloves@inspire-uplift.com .

Shipping Policy

SHIPPING INFORMATION

Our goal is to offer you the best shipping options, no matter where you live. Every day, We serve tens of thousands of customers worldwide, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed.
  • Shipping time: This refers to the time it takes for items to be shipped from our fulfillment centerto the destination. International express delivery usually takes more than 7 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing leave the warehouse, items usually take more than 10 days to reach their destination, maybe longer, but we will be in your hands.
  • China-US line{Freight:10~25$}, European line{Freight:15~20$} and so on
  • Due to the international environment, Canada's express delivery time may be delayed by 6-10 days.