FAQs – Hug Loves

Free Shipping On Orders Over $ 60. (There may be a delay in transportation since the impact of the coronavirus.)

FAQs


Taken from our FAQ page: 

 

Gift box on all heart necklace!!


The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed.
  • Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination. International delivery usually takes about 7–15 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing leaves the warehouse, items usually take 10 to 20 days to reach their destination, maybe longer, but we will be in your hands.
  • Due to the international environment, Canada's express delivery time may be delayed by 6-10 days.
  • Dear customer,you can check the logistics order number after 3-5 days to find out the online details.(Logistics details are displayed after 3-5 days of having the shipping number )If you have any concerns with our products, Please feel free to contact us for a solution.

For International orders or orders saying the tracking doesn't exist, Please double check your tracking number is correct, secondly, make sure it is your tracking number, not your order number! Your tracking number is sent via email as your item is shipped. If you can't find it, Please check your junk/spam folders as its likely to be in there!

Due to the impact of epidemics, logistics warehouses in various countries may explode, which may cause your gifts to be delivered longer.

Happy days